It is vital to the team at BRE that you are receiving a high level of quality support from our specialists. As a client of BRE, you will be assigned an Account Manager to provide your Super User/s with support during the initial roll-out and ongoing use of the tools.

Our helpdesk is also available for all first-line enquiries (technical and non-technical) available Monday to Thursday 8am to 6pm and Friday 8am to 5pm (GMT) on BRE working days.

Please note:

  • All enquiries will be acknowledged within 4 working hours. Resolution times are dependent on the severity of the problem.
  • Calls/emails outside these hours will be logged for processing on the following working day.
  • Continuity is subject to periodic planned maintenance or improvements to customer services scheduled closure will be communicated in advance to users within an appropriate timescale.